Introduction

At aitooledu.site, we are committed to providing high-quality digital products to our customers. Due to the nature of digital products, all sales are considered final. Please read this policy carefully before making a purchase.

Refund Eligibility

Refunds for digital products are granted only under the following limited circumstances:

  1. Non-Delivery of the Product:
    • If you do not receive access to the digital product due to technical issues on our end and our support team cannot resolve the issue within 7 business days.
  2. Corrupt or Defective Files:
    • If the downloaded product is corrupted or unusable, and a replacement cannot be provided, a refund may be issued.
  3. Duplicate Purchase:
    • If you accidentally purchase the same product twice, we will process a refund for the duplicate charge upon request.

Non-Refundable Circumstances

Refunds are not available in the following cases:

  1. Change of Mind:
    • Refunds will not be issued if you decide you no longer want the product after purchase.
  2. Incorrect Purchase:
    • If you mistakenly purchase the wrong product.
  3. Access or Download Completed:
    • If you have accessed or downloaded the product, it is deemed delivered, and no refund will be issued.
  4. Incompatibility Issues:
    • It is your responsibility to ensure that the product is compatible with your system before purchase.
  5. Failure to Use the Product:
    • Refunds will not be issued if you fail to use the product or follow instructions provided.

Refund Request Process

To request a refund, follow these steps:

  1. Contact Support:
    • Email us at info@aitooledu.site with the subject line “Refund Request – [Your Order ID].”
  2. Provide Details:
    • Include your order ID, proof of purchase, and a detailed explanation of the issue. Attach any relevant screenshots or documentation to support your claim.
  3. Review Timeline:
    • Our team will review your request within 7 business days and notify you of the outcome via email.
  4. Resolution:
    • If approved, the refund will be processed back to the original payment method within 7-14 business days, depending on your payment provider.

Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us: